Terms and Conditions

Buyer’s Rights and Obligations
1.1. The Buyer has the right to purchase goods in the online store in accordance with these Terms and other sections of information in this online store.
1.2. The Buyer has the right to withdraw from the purchase-sale agreement with the online store by notifying the Seller in writing (via email, specifying the item to be returned and its order number) no later than 14 (fourteen) business days from the day of delivery, except in cases where the contract cannot be withdrawn according to Lithuanian law (e.g., when the contract is for the sale of hygiene products – bedding; see information on the Consumer Center website http://www.vartotojucentras.lt/istatymas.php?id=1038).
1.3. The right specified in clause 1.2. of the Terms can be exercised by the Buyer only if the item has not been damaged or its appearance has not fundamentally changed, and it has not been used.
1.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
1.5. If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.
1.6. The Buyer undertakes not to transfer their login data to third parties. If the Buyer loses their login data, they must immediately inform the Seller using the contact methods specified in the “Contacts” section.
1.7. By using the online store, the Buyer agrees to these purchase-sale Terms and undertakes to comply with them and not violate Lithuanian legal acts.

Seller’s Rights and Obligations
2.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the online store.
2.2. If the Buyer attempts to harm the stability and security of the Seller’s online store or violates their obligations, the Seller has the right to immediately and without notice restrict or suspend the Buyer’s ability to use the online store or, in exceptional cases, cancel the Buyer’s registration.
2.3. The Seller undertakes to respect the Buyer’s right to privacy regarding personal information belonging to the Buyer, as specified in the online store registration form.
2.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

Ordering Goods, Prices, Payment Procedure, Terms
3.1. The Buyer can purchase in the online store 24/7.
3.2. The contract becomes effective from the moment the Buyer clicks the “Confirm Order” button, and upon receiving the order, the Seller confirms it by sending a confirmation email to the email address specified by the Buyer.
3.3. The prices of goods in the online store and in the formed order are indicated in euros, excluding VAT.
3.4. The Buyer pays for the goods in one of the following ways:
3.4.1. Payment using online banking – this is an advance payment using the Buyer’s online banking system. To use this payment method, the Buyer must have signed an online banking agreement with one of the banks listed below: SEB Bank; AB “Swedbank”; “Luminor” Bank; “Paypal” “Ūkio Bankas”. The Buyer transfers the money to the online store’s settlement account. Responsibility for data security in this case lies with the respective bank, as all financial transactions take place in the bank’s online banking system.
3.4.2. Payment by bank transfer – this is an advance payment, where the Buyer manually makes a payment to the Seller’s specified settlement bank account based on the order information.
3.5. The Buyer undertakes to pay for the goods immediately. Only after receiving payment for the goods does the formation of the goods parcel begin, and the delivery term of the goods starts to be counted.

Delivery of Goods
4.1. The Buyer, when choosing the goods delivery service at the time of order, undertakes to specify the exact place of delivery of the goods.
4.2. The Buyer undertakes to accept the goods personally. In the event that the Buyer cannot accept the goods personally, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of goods to the wrong entity.
4.3. The goods are delivered by the Seller or an authorized representative of the Seller (courier).
4.4. The Seller delivers the goods to the Buyer according to the terms specified in the goods descriptions. These terms are preliminary and do not apply in cases where the Seller’s warehouse does not have the required goods, and the Buyer is informed about the shortage of ordered goods. The Buyer also agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to contact the Buyer immediately and agree on the delivery conditions.
4.5. In all cases, the Seller is released from liability for violation of the delivery terms if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Seller’s control.
4.6. The Buyer must immediately inform the Seller in all cases if the shipment is delivered in a damaged or otherwise compromised package, if unordered goods or an incorrect quantity of goods are delivered, or if the goods are incomplete.
4.7. In all cases, if the Buyer notices package damage during delivery, they must note the remarks in the delivery document provided by the courier or write a separate report on these damages. The Buyer must do this in the presence of the courier. Failure to perform such actions releases the Seller from liability to the Buyer for damages related to package damage that the Buyer did not note in the courier’s delivery document.
4.8. Delivery charges may vary according to changes in carrier rates.

Quality and Guarantees of Goods
5.1. The data of each product sold in the online store is generally indicated in the product description next to each product.
5.2. The Seller is not responsible for the fact that the goods in the online store may not match the actual size, shape, and color of the goods due to the characteristics of the Buyer’s display.

Return and Exchange of Goods
6.1. Deficiencies of sold goods are eliminated, defective goods are exchanged, and returned in accordance with the order of the Minister of Economy of the Republic of Lithuania of June 29, 2001, No. 217 “On the Approval of the Rules for the Return and Exchange of Items”, except in cases where the contract cannot be withdrawn according to Lithuanian law (see information on the Consumer Center website http://www.vartotojucentras.lt/istatymas.php?id=1038, “Non-food Goods Return and Exchange Features” point 18). Money for returned goods is always transferred only to the payer’s bank account.
6.2. To return the item(s) based on clause 6.1. of the Terms, the Buyer can do so within 14 (fourteen) business days from the day of delivery to the Buyer, informing the Seller using the contact methods specified in the contacts section, indicating the name of the returned item, order number, and reasons for return.
6.3. When returning an incorrect and/or defective item, the Seller undertakes to collect such items and replace them with identical suitable items.
6.4. In the event that the Seller does not have suitable items for replacement, the amount paid to the Buyer is refunded, excluding the delivery price.
6.5. If the returned item is used, damaged, altered, or otherwise does not meet the appearance requirements, the Seller reserves the right to inform the Buyer of the identified deficiencies and not accept the returned item.
6.6. The return of perishable goods, goods in sealed packages that cannot be returned once the package is damaged, is not possible.

Buyer and Seller Liability
7.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences arising from this and acquires the right to demand compensation for direct losses incurred from the Buyer.
7.2. The Buyer is responsible for actions taken using this online store.
7.3. The registered Buyer is responsible for transferring their login data to third parties. If a third party uses the services provided by the online store by logging in using the Buyer’s login data, the Seller considers this person to be the Buyer.
7.4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and the Buyer’s obligations, did not familiarize themselves with these Terms, although such an opportunity was provided.
7.5. If the Seller’s online store contains links to websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for the information or activities contained there, does not supervise, control, or represent those companies and individuals.
7.6. In the event of damage, the responsible Party compensates the other Party for direct losses.

Marketing and Information
8.1. The Seller may, at their discretion, initiate various promotions in the online store.
8.2. The Seller has the right to unilaterally, without separate notice, change the conditions of promotions, as well as cancel them. Any change or cancellation of promotion conditions and procedures is valid only forward, i.e., from the moment they are made.
8.3. The Seller sends all notifications using the contact methods specified in the Buyer’s registration form.
8.4. The Buyer sends all notifications and questions using the phone numbers and email addresses specified in the “Contacts” section of the Seller’s online store.
8.5. The Seller is not responsible if the Buyer does not receive sent informational or confirmation messages due to internet connection, email service provider network disruptions.

Final Provisions
9.1. These purchase-sale Terms are drawn up in accordance with Lithuanian laws and legal acts.
9.2. All disagreements arising from the execution of these Terms are resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by Lithuanian law.